General terms and conditions

Article 1 - Legal information

ZEBRA is a simplified joint stock company with a capital of 1,139,169.00 euros, whose registered office is located at 22 rue Royale, 75008 Paris, France and registered with the Paris Trade and Companies Registry under number 877 821 116, whose intra-community VAT number is FR78 877 821 116.

Publication Director: Sandrine Léonardi
Customer service contact: support@angell.bike

The website www.angell.bike (hereinafter referred to as the "Site") is hosted by OVH, OVH SAS, a company incorporated under French law, domiciled at 2 rue Kellermann 59100 Roubaix, and registered with the Lille Metropole Trade and Companies Register under number B424 761 419.
ZEBRA is the publisher and operator of the Site, the purpose of which is to market "Angell" electric bicycles.

The term "Product" or "Product(s)" refers to all the products and services offered for sale on the Website.

Article 2 - General information

2.1 Purpose and availability of the general sales conditions

2.1.1 These general conditions define the conditions of use of the Website and the conditions of purchase of the Products on the Website and delivered to consumers established in a member country of the European Union.

They constitute, with the online order, the contractual documents opposable to the parties, to the exclusion of all other documents, prospectuses, catalogs which have only an indicative value.

Any creation of an account and/or order on the Site implies express and unreserved acceptance of these general conditions, without this acceptance being conditioned by a handwritten signature on the part of the Customer.

The general conditions of sale are opposable to the Customer who, at the time of his order, by checking a box provided for this purpose, declares that he has read these general conditions and accepted the rights and obligations relating to them.

2.1.2 The conservation and reproduction of these general conditions of sale are ensured in accordance with Article 1127-1 of the Civil Code. As such, they are made available to Customers on the Site where they can be consulted directly and can also be communicated to them on request by contacting the customer service department, whose details are indicated in the "Contact" section of the Website.

2.2 Modification of the general sales conditions
ZEBRA reserves the right to modify the present general sales conditions at any time.
In the event of modification, the applicable general terms and conditions of sale are those in force on the date of the order, a copy of which dated to that day may be given to the Customer at his request.

2.3 Clauses of the general terms and conditions of sale
The nullity of a contractual clause does not entail the nullity of the general terms and conditions of sale except if it is an impulsive and determining clause having led one of the parties to conclude the sales contract.
The temporary or permanent non-application of one or more clauses of the general sales conditions by ZEBRA does not constitute a waiver of the other clauses of these conditions which continue to have effect.

Article 3 - Customer identification

The personal information provided during the ordering process by the Customer allows the opening of his personal space on the Site; an email with his personal identifier and password is sent to him. The Customer will then be able to modify his password to personalize it.

Any order made using these personal data is deemed to have been made by the Customer and obliges him/her to pay for said order. In case of loss of these data, the Customer must immediately notify ZEBRA which will block the account of the person concerned. ZEBRA reserves the right to delete the account of a negligent Customer.

Article 4 - Offer and acceptance

The online sales offers presented on the site are reserved for Customers who are consumers.

The online sales offers presented on the site are valid, in the absence of indication of particular duration, as long as the Products appear in the electronic catalog and within the limits of available stocks.

The acceptance of the offer by the Customer is validated, in accordance with the double click process, by the confirmation of the order.

Article 5 - Methods of ordering and/or pre-ordering on the Site and modification

The Customer guarantees that he/she is fully entitled to use his/her bank card for the payment of his/her order and that this bank card gives access to sufficient funds to cover all costs resulting from the acquisition of the Product on the Site.
5.1 Pre-orders

For products available for pre-order on the Site, after having chosen his Products on the Site, the Customer then clicks on the "pre-order" button and provides the information necessary for delivery and payment.

The Customer is presented with a summary of the selected Products in the form of a quote. The Customer accepts this estimate in accordance with the legal provisions, by clicking on the "Pre-order" button. The Customer is invited to pay a deposit to validate his pre-order. The pre-order will be final only after the payment of the deposit.

The Customer has the right to cancel the pre-order at any time by sending an e-mail to support@angell.bike or by contacting our customer support by any means at his convenience. The Company will reimburse the Customer for the deposit paid within a maximum of ten days from the receipt of the request to cancel the pre-order.

Any pre-order is strictly personal and cannot be assigned or transferred in any way whatsoever.

When the products pre-ordered by the Customer are available, the Company will send an e-mail to the Customer informing him/her of this and asking him/her to pay the balance of the agreed price by following the ordering process defined in article 5.2 below. The Order shall only become definitive once the Client has validated its order and subject to payment of the balance of the agreed price.

5.2 ORDERS

Once the Customer has selected Products on the Web site, or if necessary confirmed the selection of pre-ordered products, the Customer clicks on the "order" button and provides or validates the information concerning delivery and payment method.

The Customer is presented with a summary of the selected Products in the form of a quote. The Customer accepts this estimate in accordance with the legal provisions, by clicking on the "Order" button. The order will only be definitive once the corresponding price has been paid and the order has been accepted by ZEBRA.

The fact that the Customer clicks on the "Order" button constitutes an electronic signature which has, between ZEBRA and the Customers, the same value as a handwritten signature and is proof of the completeness of the order and of the payability of the sums due in execution of said order. Subject to available stocks, ZEBRA will confirm the Customer's order by e-mail, then its shipment by e-mail so that the Customer can follow its routing.

Before clicking on the "Order" button, the Customer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.

An e-mail acknowledging receipt of the order and payment is sent by ZEBRA as soon as possible.

Any modification of the order by the Customer after confirmation of the order is subject to acceptance by ZEBRA.

ZEBRA reserves the right to make changes to the Products ordered in line with technical developments under the conditions set out in Article R. 132-2-1 of the French Consumer Code (former C. cons., art. R. 212-4, V).

ZEBRA reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers who are consumers or when the Product ordered is not available in stock.

Article 6 - Products and updates

6.1 Products
The Products offered for sale presented in the catalog published on the site are each the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code.
The method of use of the Products is mentioned in the electronic catalog or at the latest on delivery.

6.2 Updates
In accordance with Articles L.217-21 et seq. of the French Consumer Code, ZEBRA ensures that the consumer is informed of the updates, including security updates, which are necessary to maintain the conformity of the Products containing digital elements, and of the methods of installing these updates.

Article 7 - Transport damage

In accordance with Article L 133-4 of the French Commercial Code, the receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following the day of receipt, the consignee has not notified the carrier, by extrajudicial act or by registered letter, of his justified protest.

Therefore, in case of damage related to transport, if the package has been damaged, the Customer must refuse the package upon delivery or be given a damage certificate by the carrier.

However, when the Customer personally takes delivery of the transported Products and when the carrier does not justify having given him the possibility of effectively checking their good condition, the three-day period mentioned in article L.133-4 above is extended to 10 days in accordance with article L 224-65 of the French Consumer Code.

In any case, the customer may also return the Products to ZEBRA.

The Customer then has the option of :

  • Either to be delivered a Product of equivalent quality and price, within the limits of available stocks.
  • Or to be reimbursed for the price of the Product ordered within 14 days of his/her request.

The cost of delivery of a new Product will be borne by ZEBRA.

In order to implement a request for an identical replacement or a refund of the purchase in the event of transport damage, the Customer must imperatively make his claim as of the reception of the parcel by e-mail to support@angell.bike or by post to the following address: ZEBRA - Service Client - 22 rue Royale, 75008 Paris, France. Any claim made after the above-mentioned deadlines will be rejected and ZEBRA will be released from any liability.

The Customer must, within the same period, return the goods to the following address ZEBRA - Returns Department - Invoice N° (indicate the corresponding number) - SEB, Rue du Triage, 21120 IS SUR TILLE - France.

The Product must be sent in the following manner: correctly protected, in its original packaging, accompanied by any accessories, instructions for use and documentation; accompanied by the sales invoice so as to enable ZEBRA to identify the customer (order number, surname, first name, address) and to make the corresponding credit note/refund (amount of purchase refunded, excluding any shipping costs); provided that the Products do not bear the mark of any damage

The shipment should preferably be made by tracked parcel. ZEBRA will reimburse the return shipping costs (within the limit of the standard rate in force) after receipt of the returned goods, subject to compliance with the above provisions (particularly those relating to the condition of the Products and their packaging). Returns by cash on delivery are not accepted.

If the above-mentioned conditions of shipment are not respected, ZEBRA will not be able to reimburse the goods concerned.

Article 8 - Prices and payment terms

8. 1 Sales prices
The sales prices are indicated, for each of the Products appearing in the electronic catalog, in euros (€), and if necessary in the local currency of the purchaser when the official currency is not the Euro; all taxes included, increased possibly by the expenses of delivery and transport mentioned in the summary of your order before validation of the order and charged in supplement.

Customs fees will be charged to the buyer.

The total amount due by the Customer is indicated on the order confirmation page.

In the event of a change in the VAT rate, the price will be automatically modified without any prior notice other than the date on which the new VAT rate becomes due.

ZEBRA reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order.

International delivery: For all deliveries outside metropolitan France, Corsica and Monaco, your package is delivered by an international or local carrier, depending on your country of delivery. Depending on the carrier and your country of delivery, delivery times and costs may vary.

8.2 Terms of payment
The terms of payment are specified at the latest at the beginning of the ordering process.
Orders are payable immediately by credit card.
The Customer's bank account will be debited 48 hours after the date of the order and the order will be considered effective after confirmation of the agreement of the bank payment centers.

The Customer can pay in three or four times without expenses and without file.

Article 9 - Security

ZEBRA has put in place the appropriate measures since it entrusts the security of its transactions to AXEPTA BNP PARIBAS in order to protect as effectively as possible all sensitive data related to the means of payment. ZEBRA never has access to confidential information relating to the means of payment. Only the approved service provider has access to confidential information (card number, validity date), which is inaccessible to third parties.

ZEBRA has also put in place appropriate measures to protect your personal data. You can find out more by consulting the Privacy Policy and the Cookie Policy.

Article 10 - Delivery and transfer of risk

10.1 Place of delivery
When an order is shipped, ZEBRA informs the Customer by e-mail. The package includes a delivery note. ZEBRA will also send the Customer the original invoice by email following delivery.
The Products will be delivered to the address that the Customer indicated during the ordering process.

For any order not received at the address indicated, the cost of resending the parcel will be charged to the Customer, for example when the parcel has not been claimed by the Customer or when the delivery address given in the file is incomplete or invalid, resulting in the parcel being returned to ZEBRA's premises.

10.2 Delivery time
Upon receipt of payment, ZEBRA will do its utmost to ship the Products within 30 working days for delivery in metropolitan France and undertakes in all cases to ensure that the delivery time is a maximum of 60 working days from the date the Products are fully ordered.

10.3 Terms of delivery
Delivery is made by direct delivery of the Product in accordance with clause 10.6 of these general terms of sale.
In the event that the Customer refuses to take delivery, ZEBRA reserves the right to cancel the order.

10.4 Delayed Delivery
Wherever possible, and in particular when the delay in delivery is attributable to ZEBRA, the Customer will be informed by e-mail of the delay in his order and the estimated delivery time.
In the event of a delay in delivery, the Customer may contact ZEBRA's customer service department, whose contact details are indicated in the "Contact" section of the Internet site.
If the ordered Products are not delivered or the service is not provided on the date or at the end of the period mentioned, the Customer may, after having unsuccessfully requested ZEBRA to fulfil its obligation to deliver within a reasonable additional period, cancel the contract by registered letter with acknowledgement of receipt or by writing on another durable medium. The Customer shall have the right to terminate the contract unless the non-performance or improper performance of the contract is attributable either to the Customer or to force majeure

. The contract shall be deemed terminated upon receipt by ZEBRA of the letter or writing informing it of such termination, unless ZEBRA has performed in the meantime.

ZEBRA shall reimburse the Customer for all sums paid within 14 days of the date on which the contract was terminated by the Customer.

10.5 Partial Delivery
The Customer will be informed by e-mail of the partial delivery of an order. A second e-mail will inform the Customer of the delivery of the other Products ordered.

10.6 Delivery
Delivery is deemed to have taken place as soon as physical possession or control of the Product is transferred to the Customer or any other third party, other than the carrier designated by ZEBRA, designated by the Customer during the ordering process, as evidenced by the control system used by the carrier (such as the delivery tracking system offered on the website of La Poste concerning "Colissimo").

10.7 Transfer of risk
The risks of loss or damage to the Products are transferred to the Customer at the moment when he or a third party designated by him, and other than the carrier proposed by the Professional, takes physical possession or control of the Product, without distinction according to its nature.
The Product, which is delivered to the Customer by a carrier chosen by ZEBRA, travels at ZEBRA's risk.

Article 11 - Right of withdrawal

11.1 Terms and conditions for exercising the right of withdrawal
For all Products sold as is, the Customer has a right of withdrawal of 14 days from the conclusion of the contract or the delivery of the Products, in accordance with Article L.121-21 of the French Consumer Code, without having to give any reasons or pay any penalties, with the exception of the cost of returning the Products, preferably in a tracked parcel, guaranteeing that they are returned in their original condition. When the withdrawal period expires on a Saturday, Sunday or holiday, it is extended until the next business day.

The Customer may exercise his right of withdrawal via the contact form on the Site, by e-mail to support@angell.bike, or by post to the following address ZEBRA - customer service - 22 rue Royale, 75008 Paris, France.
In order to exercise his right of withdrawal, the Customer must indicate his name, postal address and, where available, his telephone number, and his e-mail address, as well as his decision to withdraw from the contract by means of an unambiguous statement.
The Customer may use the model withdrawal form available at the bottom of this document.

If the communication relating to the exercise of the right of withdrawal is sent online before the expiry of the deadline, ZEBRA will send an acknowledgement of receipt of the withdrawal by email as soon as possible.

11.2 Effects of the right of withdrawal
The Customer must then return the Product within a maximum of 14 days to the following address ZEBRA - Service Retour - 50 rue Ardoin, Parc des docks , Bat 566K - 93400 Saint Ouen.

The Product must be sent in the following manner: correctly protected, in its original packaging, in perfect condition for resale (not damaged or soiled) accompanied by any accessories, instructions and documentation; accompanied by the sales invoice so as to enable ZEBRA to identify the customer (order number, surname, first name, address) and to make the corresponding reimbursement (amount of purchase reimbursed, excluding any shipping costs); without the Product having been obviously damaged.

The return shipping costs are at the Customer's expense.
The refund will be made by ZEBRA within 14 days following the date on which the right of withdrawal was exercised, by the same means of payment that the Customer used to pay for his order. With the express agreement of the Customer, another means may be used. In any case, this refund will not incur any costs for the Customer.

The refund may be deferred until receipt of the Product(s) of the order, or until the Customer has provided proof of shipment of the Product(s), the date of the first of these facts.
In case of partial delivery, following the unavailability of one of the ordered Products, the withdrawal period only starts to run from the delivery of the last ordered Product.

Article 12 - Guarantees

Article 12.1 Legal guarantee against hidden defects
Independently of the commercial guarantee granted by ZEBRA and in accordance with Article 1641 of the Civil Code, ZEBRA remains bound by the guarantee for hidden defects in the item sold which render it unsuitable for the use for which it was intended, or which reduce this use to such an extent that the Customer would not have acquired it or would have given a lower price for it, if he had been aware of them.

Under Article 1648 of the Civil Code, the action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

The Customer can decide to implement the guarantee against hidden defects of the thing sold by choosing between the resolution of the sale and a reduction of the sale price in accordance with Article 1644 of the Civil Code.

For any claim under the warranty against hidden defects, the Customer must contact ZEBRA using the contact form on the Site or by e-mail at: support@angell.bike

Article 12.2 Legal warranty of conformity
The Products comply with the requirements in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time they were placed on the market in accordance with Article L. 411-1 of the French Consumer Code.
ZEBRA will make its best efforts to ensure that the photographic representation of the Products on the Site is as faithful as possible to the Products themselves. However, due to the digital presentation of the Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products does not correspond exactly to the Product itself.

The customer may return the Product to ZEBRA, which is responsible for the non-conformity of the delivered Product in accordance with articles L. 217-4 and following of the French Consumer Code.

ZEBRA is liable for defects in conformity existing at the time of delivery and for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made its responsibility by the contract or was carried out under its responsibility. Under Article L.217-5 of the Consumer Code, to be in conformity with the contract, the Product must :

  1. Be suitable for the use usually expected of a similar product and, if applicable
    - correspond to the description given by ZEBRA and possess the qualities presented to the Customer;
    - Have the qualities that a buyer may legitimately expect in view of the public statements made by ZEBRA, particularly in advertising or on its website;
  2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the Customer, brought to the attention of ZEBRA and accepted by the latter.

Defects of conformity that appear within a period of twenty-four months from the delivery of the Product are presumed to exist at the time of delivery, unless proven otherwise.

ZEBRA may rebut this presumption if it is not compatible with the nature of the Product or the claimed lack of conformity. The Customer is entitled to demand that the goods conform to the contract. However, he may not contest the conformity by invoking a defect that he knew or could not have been unaware of when he contracted. The same applies when the defect originates in the materials he himself supplied. The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.

Pursuant to the provisions of Articles L. 211-4 and following of the Consumer Code, in the event of non-conformity of the Products, the Customer has the right to :

  • To request the repair of the Product unless this would entail a manifestly disproportionate cost.
  • To request the replacement of the Product by asking to be delivered a product of equivalent quality and price, within the limits of available stocks.

If the repair and replacement of the Product are impossible or if they cannot be implemented within one month following the complaint of the Customer, or, if this solution cannot be without major inconvenience for the Customer taking into account the nature of the Product and the use which it seeks, the Customer has the faculty to return the Product and to be made refund of the price paid without any expenses for the Customer, or, to keep the Product and to be made return a part of the price

The Customer will then be reimbursed within 14 days following his/her request and subject to ZEBRA having received the return of the Product in question.

However, the sale cannot be cancelled if the lack of conformity is minor.

The return costs are at ZEBRA's expense, subject to compliance with the following return conditions:
The Customer must imperatively make his claim by e-mail to support@angell.bike or by post to the following address: ZEBRA - Service Client - 22 rue Royale, 75008 Paris, France. Any claim made after the above-mentioned deadlines will be rejected and ZEBRA will be released from any liability.

The Customer must, within a reasonable time, return the Product to the following address ZEBRA - Returns Department - Invoice N° (indicate the corresponding number) - 50 rue Ardoin, Parc des docks , Bat 566K - 93400 Saint Ouen
The Product must be sent in the following manner: correctly protected, in its original packaging, accompanied by any accessories, instructions for use and documentation; accompanied by the sales invoice so as to enable ZEBRA to identify the customer (order number, surname, first name, address) and to make the corresponding credit note or refund (amount of purchase refunded, excluding any shipping costs); without the product having been obviously damaged.

The shipment should preferably be made by tracked parcel. ZEBRA will reimburse the return shipping costs (within the limit of the standard rate in force) after receiving the returned goods. Returns by cash on delivery are not accepted.

Article 13 - Spare parts

In accordance with Article L.111-4 of the French Consumer Code, the Customer is informed that spare parts essential to the use of the Product are available for a period of 5 years from the delivery of the Product.

Article 14 - Angell Back Commercial Warranty

This commercial guarantee does not replace the legal guarantees to which you are entitled.

In the event that your Angell bike is stolen despite its security systems, we will do everything possible to find your bike and if we are unable to do so, we will replace it with a bike in equivalent or better condition than the one you purchased (excluding accessories).

This guarantee is valid for two years from the delivery of your bike and is limited to one replacement bike per year.

Cost

This warranty is free. Only delivery costs could be charged to you as indicated below.

Conditions of the guarantee

In order to benefit from the Angell Back warranty, you must meet the following conditions:

  • You must have activated the security functions of your bike in the Angell application: the alarm and geolocation, and ensure that the internal battery is sufficiently charged for the parking time envisaged on the day of the theft, so that the security functions remain active.
  • You must have attached your bike to a fixed point, with an approved lock (see list of approved locks).
  • If your bicycle is parked in a private space, you must justify having taken all reasonable precautions to protect your bicycle.

As soon as you notice the theft of your bicycle, you must file a complaint with the nearest police station or gendarmerie. You must then send us a copy of your complaint within a maximum of forty-eight hours by e-mail to the following address: back@angell.bike.

We have a period of 12 days to find your bike from the receipt of your notification of theft of your bike.

If your bike is foundIf your bike is stolen, we will return it to you as is. However, our workshops will ensure that the essential functions of your bicycle have not been damaged and that they do not present a risk for the use of the bicycle. If the bike is in the immediate vicinity of your home or the place where it was stolen, we will tell you where to pick it up. If shipping and/or delivery costs are necessary, they will be charged to you. Before handing over the bike, we will provide you with an estimate of these costs, which you must accept.

If we do not find your bicycle Within twelve days, we will replace it with a bicycle in equivalent or better condition than the one you purchased (excluding accessories), subject to available stocks.

In the event of supply difficulties, our stock levels may fluctuate, which could have an impact on the delivery time of your new bicycle. We will then indicate the delivery time as an indication and will do our best to reduce this time as much as possible. Delivery charges will apply at the time of shipment of your replacement bike, and may vary depending on the delivery location. You will be given a quote for these costs before the bike is delivered, which you must accept.

You transfer the ownership of the bike to ANGELL BIKE if it is not found within twelve days. This is a decisive clause of ANGELL BIKE's commitment under this commercial guarantee. If it is found after this period, it will be the property of ANGELL BIKE and you will receive a new bike under the conditions described in the previous paragraph.

Exclusions from coverage

You will not be able to benefit from the Angell Back warranty if:

  • We will recover your bicycle within twelve days from the date we were notified of its theft.
  • You do not send us a copy of the complaint filed by you within 48 hours.
  • You have not secured your bike to a fixed point, and with an approved lock.
  • During a theft in a private space, there was no break-in and/or you did not take reasonable precautions to protect your bike.
  • The internal battery was not sufficiently charged for the estimated parking time.
  • You did not accept the geo-location feature of your bike in the application.
  • You did not activate the alarm function in the application.
  • You have misused our application or failed to update our application.
  • Your bike has been confiscated by public authorities because you parked it in a prohibited, inappropriate or dangerous place.
  • You have made modifications to the bike that would have affected its safety systems.
  • You have made a previous theft replacement claim against us within the previous twelve months.
  • You have personal insurance that compensated You for the theft of Your Bike.

Article 15 - Archiving

The sales contract is formed at the time the Customer sends confirmation of his/her order.
Since the sales contract concerns a sum equal to or greater than an amount set by decree (120 euros), ZEBRA ensures the conservation of the written document which establishes it for a period of 10 years and guarantees access to its co-contractor at any time if the latter requests it via the "Contact" section of the Site.

The archiving of contracts, communications, purchase orders and invoices is carried out for 10 years on a reliable and durable medium. These communications, order forms and invoices may be produced as proof of the contract.

The Customer having transmitted his telephone data at the time of an order, has the right to register on the Bloctel list of opposition to telephone canvassing on the site bloctel.gouv.fr.

Article 16 - Processing of personal data

16.1 General remarks
Collection: ZEBRA collects personal data relating to any person consulting or using the Site, or the recipient of an order. This data collection is therefore carried out in particular:

  • when a person creates an account on the Site,
  • when the Registered Member places an Order on the Site,
  • when a person contacts the Site's Customer Service,
  • when a person browses the Site,
  • when the Customer uses the Products

Purpose : The data collected is intended for use by ZEBRA and the companies in the Group to which it belongs. It is necessary for the processing and management of orders, the creation of customer files, their distribution to third parties responsible for the execution and payment of the Customer's order and more generally for commercial relations with ZEBRA.

It is also necessary for the delivery of the following services included in the Product: navigation assistance, security (fall detector, anti-theft system, locking system) and performance.

Rights and responsibilities : The Customer may at any time withdraw his/her consent free of charge and without justification, exercise his/her rights of access, rectification and deletion of his/her data or obtain further information on the personal data kept and processed by ZEBRA by contacting the Data Controller or the Data Protection Officer at pujol@pujolavocats.com (the e-mail should include, depending on the nature of the request, the following subject line: I wish to modify/terminate my Angell.bike account or I wish to exercise my right of access, rectification and deletion of data stored and processed for Angell.bike) or by RAR mail addressed to Mr. Jérôme Pujol, 3 Avenue Franklin Delano Roosevelt, 75008 Paris, France. If you have any other complaints about the processing of your personal data, you can also contact the Commission Nationale Informatique et Liberté.

This data may be transmitted to the companies and subcontractors that ZEBRA uses in the context of the services it offers or under the conditions indicated at the time of data collection on the Site.
This data may be transmitted to the person responsible for processing personal data, to the data protection officer or to a third party for the purposes indicated above.

16.2 Nature of the data collected
When using the Site, ZEBRA may collect the following categories of data concerning its Users

  • Data of civil status, identity, identification, address
  • Connection data (IP addresses, event logs...)

In the context of the use of the Product, ZEBRA is likely to collect the following categories of data concerning Users:

  • Geolocation
  • Navigation
  • Duration of use
  • Pedaling frequency

If you have previously agreed, you may receive marketing emails or SMS from ZEBRA from which you can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received.

16.3 Communication of personal data to third parties:
In the context of processing the Customer's order and compiling customer files and distributing them to third parties responsible for the execution and payment of the Customer's order, ZEBRA may communicate personal data concerning the Customer to third parties.

ZEBRA does not sell, market, or rent to entities outside the group to which it belongs any personal data concerning its customers.

However, you are informed that this data may be disclosed to third parties in application of a law, a regulation or by virtue of a decision by a competent regulatory or judicial authority.

16.4 Prior information for the communication of personal data in the event of a merger/absorption
In the event that we take part in a merger/absorption operation, we undertake to guarantee the confidentiality of your personal data and to inform you if these are subject to new confidentiality rules.

16.5 Aggregation of Data
16.5.1 Aggregation with Non-Personal Data
We may publish, disclose and use Aggregate Information (information about all of our Users or specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or referred to) and Non-Personal Information for purposes of industry and market analysis, demographic profiling, and promotional and advertising purposes.

16.5.2 Aggregation with personal data available on the User's social accounts
If you connect your account to an account on another service in order to cross post, that service may share with us your profile information, login information, and any other information you have authorized to be shared. We may aggregate information about all of our other Users, groups, accounts, and personal data available to the User.

16.6 Collection of data
16.6.1 Collection of identity data: free consultation
Consultation of the Site does not require registration or prior identification. It can be carried out without you communicating any personal data concerning you (name, first name, address, etc). We do not record any personal data for the simple consultation of the Site.

16.6.2 Collection of identification data
Use of the user's identifier only for access to the services We use your electronic identifiers only for and during the execution of the contract.

16.6.3 Collection of Terminal Data
16.6.3.1 Collection of Profiling Data and Technical Data for the purpose of providing the Service
Some of the technical data of your device may be collected automatically by the Site. This information includes your IP address, Internet service provider, hardware configuration, software configuration, browser type and language... The collection of this data is necessary for the provision of the Services.

16.6.3.2 Collection of technical data for advertising, commercial and statistical purposes
Technical data from your device is then automatically collected and recorded by the Site for statistical purposes. This information helps us to personalize and continually improve your experience on our Site. We do not collect or keep any nominative data (name, first name, address...) possibly attached to a technical data.

16.7 Cookies

General considerations
Data relating to the use of the Site
Certain technical information may be collected during the Customer's browsing of the Site, such as the version of the Customer's browser (Chrome, Firefox, Safari, Opera, Internet Explorer, etc.), the type of operating system used (Linux, Windows, Mac Os, etc.) and the IP (Internet Protocol) address of the computer used, in order to adapt the presentation and ergonomics of the Site to the technical characteristics of the Customer's terminal.

Cookies issued on the Site
A cookie is a file that ZEBRA may record on the hard disk of the Client's terminal through the Client's Internet browser when the Client uses the Site, subject to the Client's agreement or unless the Client objects. Only the sender of a cookie is likely to read or modify the information contained therein.

ZEBRA uses cookies to store information identifying Customers during consultation of the Site in order to facilitate the browsing experience on the Site, subject to the choices that the Customer has expressed concerning cookies and which he may modify at any time. In particular, the Customer has the possibility of opposing the recording of these cookies by modifying the options of his Internet navigation software. On this point, see the advice for modifying these options according to the browser used, accessible on the page of the website of the Commission Nationale de l'Informatique et des Libertés: www.cnil.fr.
The cookies issued on the Site allow:

  • to adapt the presentation of the Site to the display preferences of the Customer's terminal (language used, display resolution, operating system used, etc.) when using the Site, according to the hardware and software for viewing or reading that the terminal has;
  • to establish statistics and measures of frequentation and use of the various elements making up the Site (sections and content visited, routes, etc.), enabling ZEBRA to improve the interest and ergonomics of the Site;
  • to memorize information relating to a form that the Customer has filled in when using the Site (registration or access to his account);

The cookies issued on the Site are session cookies (whose duration is limited to the time of a connection to the Site) and persistent cookies (whose duration, however limited, is greater than the duration of a connection).
Session cookies are active only for the time of the Customer's visit and are deleted when the Customer closes his browser. Persistent cookies remain stored on the hard disk of the Customer's terminal once the browser is closed, until he/she or his/her browser software purges them after a certain period of time or at any time.

Cookies from third-party companies
When a Customer browses the Site, cookies from third-party companies may be placed on the Customer's computer, unless the Customer is opposed to this by configuring the parameters of his/her browser software under the conditions described in the paragraph below. The purpose of these cookies is to identify the Products consulted on the Site and to collect navigation data in order to personalize the advertising offer that may be presented to the Customer outside the Site. Within the framework of this type of advertising partnership, the Site may be required to transmit to the partner anonymous navigation data concerning the Products consulted by the Customer during his navigation on the Site.

The Customer's choices concerning cookies
Several possibilities are offered to the Customer to manage the cookies. Any parameter setting that the Customer may undertake may modify his navigation on the Internet and his conditions of access to certain services requiring the use of cookies. The Customer may configure his browser software so that cookies are saved in his terminal or, on the contrary, rejected, either systematically or according to their sender. The Customer may also configure his browser software so that he is offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be saved on his terminal.
The help menu of his browser will allow him to know how to express or modify his preferences regarding cookies:

  • For Internet Explorer™: http://windows.microsoft.com/fr-FR/windowsvista/Block-or-allow-cookies,
  • For Safari™: http://support.apple.com/kb/ht1677,
  • For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
  • For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
  • For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

In particular, ZEBRA uses "technical" cookies necessary for the proper functioning of the Site. If the Customer refuses to save cookies on his terminal, or if he deletes the cookies saved there, the Customer will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary for browsing in certain areas of the Site.

Where applicable, ZEBRA declines all responsibility for the consequences related to the degraded functioning of the Site resulting from the impossibility for ZEBRA to record or consult the cookies necessary for their functioning and which the Customer has refused or deleted.

16.7.1 Cookie retention period
In accordance with the recommendations of the CNIL, the maximum retention period for cookies is 13 months after they are first deposited in the User's terminal, as is the duration of the validity of the User's consent to the use of these cookies.
The lifetime of cookies is not extended with each visit. The User's consent must therefore be renewed at the end of this period.

16.7.2 Purpose of cookies
Cookies may be used for statistical purposes, in particular to optimize the services rendered to the User, based on the processing of information concerning the frequency of access, the personalization of the pages as well as the operations carried out and the information consulted.
You are informed that the Publisher may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you consulted, the date and time of the consultation, etc.) which we can read during your subsequent visits.

16.7.3 User's right to refuse cookies, as deactivation will result in impaired functioning of the service
. You acknowledge that you have been informed that the Publisher may use cookies, and authorize it to do so. If you do not want cookies to be used on your device, most browsers allow you to disable cookies through the settings options. However, please be aware that some services may not function properly.

16.7.4 Possible association of cookies with personal data to enable the operation of the
service The Publisher may collect browsing information through the use of cookies.

16.8 Retention of technical data: duration of retention of technical data
Technical data is retained for the time strictly necessary to achieve the purposes set out above. The Customer accepts the conservation of his personal data for 5 years. This data will not be transferred or disclosed to third parties under any circumstances, except in the form of aggregated and non-personal statistics.

16.8.1.1 Data retention for the duration of the contractual relationship
In accordance with article 6-5° of law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, personal data subject to processing are not retained beyond the time necessary to fulfill the obligations defined at the time of the conclusion of the contract or the predefined duration of the contractual relationship.

16.8.1.2 Retention of anonymized data beyond the contractual relationship / after deletion of the account
We retain personal data for the period strictly necessary to achieve the purposes described in these T&Cs. Beyond this period, it will be anonymized and kept for statistical purposes only and will not be used in any way whatsoever.

16.8.1.3 Deletion of data after deletion of the account
Means of purging data are put in place in order to provide for the effective deletion of data as soon as the period of conservation or archiving necessary for the achievement of the determined or imposed purposes is reached. In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have moreover a right of suppression on your data which you can exert constantly by taking contact with the Editor by the heading "Contact of the site" or by email with support@angell.bike

16.8.1.4 Deletion of the data after 3 years of inactivity
For reasons of safety, if you are not authenticated on the Site during a period of three years, your account will be disabled.

16.9 Account Deletion
16.9.1 Deletion of Account on request
TheUser may delete his or her Account at any time by simply requesting the Publisher to do so by sending an email to the customer service department via the "Contact" section of the Site or by emailing support@angell.bike

16.9.2 Deletion of Account in the event of a breach of the TOU
. In the event of a breach of one or more of the provisions of the TOU or of any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict, without prior notice and at its sole discretion, your use of and access to the Services, your Account and all Sites.

16.10 Information in the event of a security breach detected by the Publisher
16.10.1 Informing the User of a security breach
We undertake to implement all appropriate technical and organisational measures in order to ensure a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to

  • Notify you of the incident as soon as possible;
  • To examine the causes of the incident and to inform you of them;
  • Take reasonable steps to mitigate any adverse effects and damages that may result from the incident

16.10.2 Limitation of Liability
Under no circumstances shall the undertakings set out in the above point relating to notification in the event of a security breach be construed as any admission of fault or liability for the occurrence of the incident in question.

16.11 Transfer of Personal Data Abroad: Transfer of Data to Countries with an Equivalent Level of Protection
The Publisher undertakes to comply with the applicable regulations relating to the transfer of data to foreign countries, in particular as follows:

  • The Publisher transfers Users' personal data to countries recognized as offering an equivalent level of protection.
  • The Publisher transfers the personal data of its Users outside of countries recognized by the CNIL as having an adequate level of protection: the Publisher has obtained an authorization from the CNIL to proceed with this transfer.

For a list of these countries: CNIL - Data Protection Worldwide

16.12 Modification of the general terms of use and privacy policy: In the event of modification of these general terms of use, we undertake not to lower the level of confidentiality substantially without prior information of the persons concerned .

We undertake to inform you in case of substantial modification of the present general terms of use, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent.

Article 17 - Applicable law and litigation

The present General Terms of Sale will be executed and interpreted in accordance with French law.
The French law applicable to the contract does not deprive the Customer residing in another Member State of the provisions on guarantees granted to him by his national law in application of the directive of May 25, 1999 concerning the sale of consumer goods and guarantees.

In the event of a dispute, the Customer must first contact ZEBRA to obtain an amicable solution.

The Customer has the right to have recourse free of charge to a consumer mediator, in accordance with the provisions of Article L. 612-1 of the Consumer Code.

You may have recourse to the consumer mediator accessible by clicking on this link: https://mcpmediation.org

You may also have recourse to the online dispute resolution platform: ec.europa.eu/consumers/odr

Failing an amicable agreement, the French courts will have sole jurisdiction.

The search for an amicable solution does not interrupt the duration of the guarantees provided for in Article 12 of these general conditions of sale, nor the time limits for taking action under guarantee.

In any case, any data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he or she is habitually resident, works or where the violation is alleged to have occurred, if he or she considers that the processing of personal data concerning him or her constitutes a violation of the General Data Protection Regulation No. 2006/679.

WITHDRAWAL FORM (Annex to Article R. 211-1)

For the attention of ANGELL - Société Zebra - 22 rue Royale, 75008 Paris, France - email: support@angell.bike

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract concluded on : ____________( the date ) and having for object the sale of the following good(s): ____________( indicate the goods objects of the contract )

Name of the consumer(s)-seller(s) ____________

Address of the consumer(s)-seller(s) ____________

Signature of the consumer(s)-seller(s) ____________

Date

(*) Cross out the useless mention

General conditions of sale as of May 14, 2022.